Term of Service

Last updated: 08/07/2026

Welcome to Evolvée Radiance. These Terms of Service apply when you visit our website, purchase a product, create an account, or use any services provided through the Evolvée Radiance website. By using this website or placing an order, you agree to these Terms of Service and the policies referenced below.

About These Terms

This website is operated by Evolvée Radiance. Throughout these Terms, the words “we,” “us,” and “our” refer to Evolvée Radiance. Our online store is hosted through Shopify, which provides the ecommerce platform used to offer our products and services. You agree to use this website only for lawful purposes and not in a way that could interfere with the website, harm Evolvée Radiance, or negatively affect other customers.

Customer Eligibility

Customers must be legally able to enter into a purchase agreement in their location. Purchases for younger customers should be completed or supervised by a parent or legal guardian. While the Evolvée Radiance Jr Collection includes products designed with younger beauty lovers in mind, the website, checkout process, and customer accounts are intended to be managed by adults.

Products and Product Information

We make every reasonable effort to present our products accurately, including:

  • Product descriptions
  • Colours and shades
  • Ingredients
  • Product images
  • Finishes
  • Packaging
  • Pricing
  • Availability
  • Usage information

However, product colours may appear slightly different depending on lighting, photography, screen settings, and device displays. Packaging, product details, ingredients, or availability may occasionally change. Customers should always review the current information shown on the product page and packaging before use.

Product Use

Customers are responsible for reviewing product ingredients, directions, and warnings before using a product. Do not use a product if you know you are allergic or sensitive to any of its ingredients. If irritation, discomfort, or an unexpected reaction occurs, stop using the product. Seek advice from an appropriate healthcare professional when necessary. Information provided on the Evolvée Radiance website is intended for general product information and is not intended to replace professional medical advice. Individual product experiences and results may vary.

Prices and Payments

Prices are displayed in the currency shown on the website. Taxes, shipping costs, and other applicable charges will be displayed during checkout when available. International customers may also be responsible for customs duties, import taxes, or other charges required by their country. Orders must be paid using one of the payment methods available during checkout. By submitting payment information, you confirm that the information provided is accurate and that you are authorized to use the selected payment method. The total amount charged by Evolvée Radiance will be shown before you complete your purchase.

Orders and Product Availability

Submitting an order does not guarantee that the order will be accepted or fulfilled. Products are subject to availability, and placing an item in your shopping cart does not reserve it. Evolvée Radiance may cancel, limit, or adjust an order when reasonably necessary, including when:

  • A product becomes unavailable
  • Payment cannot be verified
  • Incorrect information was provided
  • Fraudulent or unusual activity is suspected
  • A pricing or website error occurs
  • An order exceeds available inventory

If Evolvée Radiance cancels an order after payment has been processed, the appropriate amount will be returned to the original payment method. Customers are responsible for providing accurate contact, billing, and shipping information. If you notice an error after placing your order, contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing. If you notice an error after placing your order, contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing.

Shipping, Returns and Refunds

Our processing times, shipping conditions, international shipping information, damaged order procedures, cancellations, returns, and refunds are explained in our Shipping, Returns and Refunds Policy. Please review this policy before completing your purchase. Due to the hygienic nature of cosmetic and personal care products, certain products may not be eligible for return once opened or used, except where required by law or where an item arrives damaged, defective, or incorrect. Nothing in our policies is intended to remove consumer rights that cannot legally be limited.

Promotions and Discount Codes

Evolvée Radiance may occasionally offer:

  • Discount codes
  • Special offers
  • Promotional pricing
  • Bundles
  • Partner codes
  • Giveaways
  • Limited time campaigns

Promotions may have separate eligibility requirements, expiration dates, or other conditions. Unless otherwise stated, promotional offers may not be combined, exchanged for cash, or applied to previous purchases. Evolvée Radiance may cancel or adjust a promotion where fraud, misuse, abuse, or a technical error has occurred.

Information Retention

The Evolvée Radiance website and its original materials may include:

  • The Evolvée Radiance name
  • Logos
  • Product names
  • Product photographs
  • Graphics
  • Videos
  • Written content
  • Packaging designs
  • Website designs
  • Marketing materials

These materials belong to Evolvée Radiance or are used with appropriate permission. Evolvée Radiance content may not be copied, reproduced, sold, modified, or used commercially without permission. Customers may share publicly available Evolvée Radiance content through normal social media sharing features as long as it is not altered or presented in a misleading way.

Privacy

Your use of the Evolvée Radiance website is also subject to our Privacy Policy. The Privacy Policy explains how personal information may be collected, used, shared, retained, and protected when you:

  • Browse the website
  • Place an order
  • Contact customer support
  • Subscribe to marketing communications
  • Submit a Partner Program application

Please review the Privacy Policy for more information about your privacy rights and choices.

Website and Third Party Services

Our website may rely on third party services for areas such as:

Shopify ecommerce services

  • Payments
  • Shipping
  • Analytics
  • Marketing
  • Social media
  • Customer support

Our website may also contain links to external websites. Evolvée Radiance is not responsible for the content, availability, or privacy practices of third party websites or services that we do not control. We work to keep our website accurate and available, but temporary interruptions may occur because of maintenance, technical issues, service provider outages, shipping disruptions, severe weather, or other circumstances outside our reasonable control.

Limitation of Responsibility

We make reasonable efforts to provide accurate product information and a reliable shopping experience. However, to the extent permitted by applicable law, Evolvée Radiance cannot guarantee that:

  • The website will always operate without interruption
  • Every product will always remain available
  • Product colours will appear exactly the same on every screen
  • Every customer will experience the same product results
  • Delivery will never be affected by circumstances outside our control

Nothing in these Terms limits or removes rights or protections that customers are legally entitled to under applicable consumer protection laws.

We're Here To Help

Please include your order number when contacting us.

Our goal is to respond within 1 to 2 business days. Messages received during weekends, holidays, launches or promotional periods may require additional time.