Shipping, Returns, and Refunds
At Evolvée Radiance, every order is thoughtfully prepared and carefully packaged because we believe the experience begins before your products arrive.
Order Processing
Orders are typically processed within 2 to 5 business days, excluding weekends and holidays.
Business days are Monday through Friday and do not include recognized holidays.
Processing time refers to the time needed to verify, prepare and package your order. Processing time does not include shipping or delivery time.
During product launches, promotional events and holidays, processing may take slightly longer. We appreciate your patience while we prepare your order with care.
If an unexpected delay prevents us from shipping your order within the stated processing period, we will contact you with an updated timeframe and any available options.
Shipping
Evolvée Radiance ships to eligible destinations shown during checkout.
Available shipping methods, costs and estimated delivery times are calculated during checkout based on your location and selected shipping method.
Delivery estimates begin after your order has been processed and transferred to the shipping carrier.
Delivery times are estimates and are not guaranteed. Weather, customs inspections, carrier delays, address issues and other circumstances outside our control may affect delivery.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for the shipping carrier to update the tracking status after receiving your confirmation email.
If your tracking information has not updated after 48 hours, this does not necessarily mean the package has stopped moving. Some carriers may take additional time to scan a shipment.
International Order
International customers may be responsible for customs duties, import taxes, brokerage fees or other charges required by the destination country.
These charges are not included in the product price or shipping cost unless clearly shown during checkout.
Customs fees are determined by local authorities and are the responsibility of the customer. Evolvée Radiance cannot predict, waive or control these charges or customs processing times.
If an international package is refused or left unclaimed because customs charges were not paid, it may be returned to us. Any refund or reshipment will be reviewed after the package has been received and inspected. Original shipping charges and customs fees are not refundable unless required by applicable law.
Incorrect Shipping Information
Please carefully review your name, shipping address and contact information before completing your purchase.
If you notice an error, contact us immediately at evolveeradiance@gmail.com.
We will make every reasonable effort to update your information, but address changes cannot be guaranteed after an order enters processing or ships.
Orders delayed, lost or returned because of incorrect or incomplete information may require an additional shipping payment before they can be sent again.
Lost Packages
If tracking has not updated for an extended period or your package has not arrived within the estimated delivery window, contact us with:
- Your order number
- Your tracking number
- The email address used during checkout
We will review the shipment and contact the carrier when appropriate.
A replacement or refund is not automatic while a carrier investigation is in progress. The available resolution will depend on the result of the investigation and the circumstances of the shipment.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check the delivery area around your property
- Ask members of your household
- Check with building staff or reception
- Ask nearby neighbours
- Confirm that the shipping address on your order is correct
- Contact the shipping carrier directly
If the package remains missing, contact us within 7 days of the delivery update with your order number and tracking information.
We will review the situation and assist where possible. Evolvée Radiance cannot guarantee a replacement or refund for every package marked as delivered, particularly when the carrier confirms delivery to the address provided during checkout.
Returns and Refunds
Due to the hygienic nature of cosmetic and personal care products, all sales are final, except where required by applicable law or when an item arrives damaged, defective or incorrect.
We cannot accept returns or exchanges for products that have been:
- Opened
- Used
- Tested
- Altered
- Damaged after delivery
Customers should review product descriptions, shades, ingredients and usage information carefully before purchasing.
Product colours may appear slightly different depending on lighting, photography and screen settings. A difference in screen appearance alone does not normally qualify an item for a refund or replacement.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the product
- Photos of the shipping packaging
- A short description of the issue
Please keep the product, original packaging and shipping materials until your request has been reviewed. We may need this information to complete an assessment or carrier claim.
If your request is approved, Evolvée Radiance may provide:
- A replacement product
- A replacement for the incorrect item
- Store credit, when agreed upon
- A refund to the original payment method when a suitable replacement is unavailable
- The resolution offered will depend on product availability and the circumstances of the request.
Approved Refunds
Approved refunds will be issued to the original payment method used for the order.
After a refund is issued, your bank, card provider or payment service may require additional time to display it in your account.
Original shipping charges are not refundable unless the refund results from an error by Evolvée Radiance or applicable law requires otherwise.
Customs duties, import taxes and brokerage fees are paid to third parties and cannot be refunded by Evolvée Radiance.
Order Cancellations
Orders begin processing shortly after they are placed, so cancellation requests cannot be guaranteed.
Contact us immediately at evolveeradiance@gmail.com if you need to request a cancellation.
If the order has not entered processing or shipped, we will make every reasonable effort to accommodate your request.
Once an order has shipped, it cannot be cancelled.
If an approved cancellation is completed before shipment, the refund will be issued to the original payment method.
Refused or Undeliverable Packages
Orders that are refused, unclaimed or returned because of incorrect or incomplete shipping information are not automatically eligible for a refund.
Once the package is returned to Evolvée Radiance, we will review its condition and contact the customer regarding the available options.
Original shipping charges are not refundable unless required by applicable law. Additional shipping charges may apply if the customer requests that the package be sent again.
Customer Rights
Nothing in this policy is intended to limit rights that customers may have under applicable consumer protection laws.
Some countries or regions provide additional cancellation, return or refund rights. When those mandatory rights apply, Evolvée Radiance will follow the applicable legal requirements.