Frequently Asked Questions (FAQ)
Orders & Shipping
Do you ship internationally?
Yes. Evolvée Radiance ships to eligible international destinations. Shipping availability, cost, and estimated delivery time are shown at checkout based on your location and selected shipping method. International customers may also be responsible for customs duties, import taxes, or other fees required by their country.
How long does order processing take?
Orders are typically processed within 2 to 5 business days, excluding weekends and holidays. Processing may take slightly longer during product launches, promotional events, or holidays.
Is processing time the same as delivery time?
Processing time is the time needed to prepare and package your order. Delivery time begins after your order has been handed to the shipping carrier.
The estimated delivery timeframe shown at checkout does not include processing time unless otherwise stated.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for the carrier to update the tracking status after your shipping confirmation is sent.
My tracking has not updated. What should I do?
Sometimes a package may continue moving even if the tracking information has not updated immediately. Please allow some additional time for the carrier to scan your package.
If your tracking has not updated for an extended period or your package has passed its expected delivery timeframe, contact us at evolveeradiance@gmail.com with your order number and tracking information.
My package says delivered, but I cannot find it. What should I do?
First, please check:
- Your delivery area
- Mailroom or front desk
- Members of your household
- Nearby neighbours
- The shipping address shown on your order
You may also want to contact the shipping carrier directly.
If your package still cannot be located, contact us within 7 days of the delivery update so we can review the situation.
Can I change my shipping address after placing an order?
Please contact us at evolveeradiance@gmail.com as soon as possible.
We will make every reasonable effort to update your shipping information, but changes cannot be guaranteed once your order has entered processing or shipped.
Can I change the products in my order?
Because orders may begin processing shortly after purchase, product changes cannot be guaranteed. Contact us as soon as possible with your order number and the requested change. If the order has already entered processing, we may not be able to modify it.
Will I have to pay customs fees for an international order?
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges required by their country. These charges are determined by local customs authorities and are not controlled by Evolvée Radiance.
Returns, Refunds & Order Issues
Can I return my order?
Due to the hygienic nature of cosmetic and personal care products, all sales are final, except where required by applicable law or when an item arrives damaged, defective, or incorrect. Products that have been opened, used, or altered cannot be returned.
What should I do if my order arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery.
Include:
- Your order number
- Clear photos of the product
- Photos of the shipping packaging
- A short explanation of the issue
Please keep the product and packaging until your request has been reviewed.
Our team will review the situation and provide the appropriate next steps.
What happens if my damaged or incorrect order is approved?
Depending on the situation and product availability, Evolvée Radiance may provide a replacement or another appropriate resolution. If a suitable replacement is unavailable, an approved refund may be issued to the original payment method.
Can I cancel my order?
Cancellation requests cannot be guaranteed because orders may begin processing shortly after purchase. Contact us as soon as possible if you need to request a cancellation. Once an order has shipped, it cannot be cancelled.
How long does a refund take?
Once an approved refund has been issued by Evolvée Radiance, your bank or payment provider may require additional time to display the funds in your account. Processing times vary depending on the payment provider.
Products
Where can I find product ingredients?
Ingredient information should be available on the individual product page and product packaging. Please review the complete ingredient list before using a product, especially if you have known allergies or sensitivities.
What should I do if a product causes irritation?
If irritation or an unexpected reaction occurs, stop using the product. Review the ingredient list and product instructions carefully. If you are concerned about a reaction, seek advice from an appropriate healthcare professional.
Will the product colour look exactly the same as it does online?
We make every effort to represent our shades and products as accurately as possible. However, colour may appear slightly different depending on lighting, photography, device settings, and screen display. We recommend reviewing all available product photos and shade descriptions before purchasing.
How should I store my Evolvée Radiance products?
Store products in a cool, dry place away from excessive heat and direct sunlight unless different storage instructions are provided on the product packaging. Always keep products properly closed when not in use.
How do I use the Honey Drip Lip Elixir?
The Honey Drip Lip Elixir can be applied using the signature honey applicator or a clean fingertip. Apply throughout the day as needed or incorporate it into your nighttime beauty routine for additional hydration.
Is the Jr Collection intended for children?
The Jr Collection offers playful, age appropriate lip products designed with younger beauty lovers in mind. Purchases and product use by younger customers should be supervised by a parent or guardian. Parents and guardians should review the product ingredients, labels, and usage instructions before use.
Are Evolvée Radiance products only for certain age groups?
Our collections are designed for different beauty experiences. The Ethereal Collection focuses on polished and elevated lip looks, while the Jr Collection offers a more playful and age appropriate introduction to lip beauty. Individual product pages provide additional information about each product.
What if a product I want is sold out?
Product availability may change throughout the year. If a product is unavailable, follow Evolvée Radiance on social media or subscribe to brand updates to stay informed about restocks, launches, and new releases.
Payments & Promotions
What payment methods do you accept?
Available payment methods are displayed during checkout. Only payment options shown at checkout are currently supported.
Can I use more than one discount code?
Discount code rules may vary depending on the promotion. Unless otherwise stated, some promotions or discount codes may not be combined. The checkout page will confirm whether your selected discount is eligible.
I forgot to enter my discount code. Can it be added after my order is placed?
Discounts generally need to be entered and successfully applied during checkout. We cannot guarantee that a promotional code can be added after an order has already been placed.
Partnerships
Do you offer collaborations?
We welcome applications from creators, beauty enthusiasts, and community members who align with the Evolvée Radiance brand. Visit our Become a Partner page to learn more about the program and submit an application.
Does submitting a partner application guarantee approval?
All applications are reviewed individually, and submitting an application does not guarantee acceptance. A member of our team will reach out if your application is approved regarding next steps.